TERMS & CONDITION
When shopping at aoa-aoa.com you are automatically accepting our sales conditions and hereby it is important to note, that most of A.O.A products are hand-made and there may therefore be very small variations in sizes from product to product. Also note that we cannot guarantee that colors on the the website will be true to life, both because we do the coloring ourselves and the color setting of your screen. _In case an item is sold out, you may contact us and we may be able to produce more pieces or put you on a waiting list.
As we produce some items as we sell them - no stock, no waste - there may be some extra delivery time. For most cases, we ship your purchase within 2 business days and maximum 5. Please send an e-mail if you're interested in knowing the status of your purchase. All products are sent as packages, so it's possible to track them with the provided tracking number. In addition, the package is insured during shipment and we kindly ask you to verify the content upon delivery. Should the package or content be damaged upon arrival, please report it to the carrier immediately. A.O.A is not responsible for items that's damaged during transportation, we always pack everything carefully. _We charge 35 dkk for all purchases, which in most cases covers half the shipping cost. _ If you want to pick up your item at our studio address, please contact us beforehand or indicate your delivery preferences when filling out the page with your personal information. _For now, it's not possible to buy items from outside DK on our webshop. Please write us an e-mail for inquiries.
RETURNS & REFUNDS
Please send an e-mail to firstname.lastname@example.org before you return your item. In accordance with Danish legislation an item can be returned within 14 days of receipt. The item returned must be unused and in the original condition, which includes original packaging and labels attached. Any items in unsuitable condition, will be sent back to you. Please note that the items are your responsibility until they reach the studio, and please insure your package return to prevent any damage to the items or packaging. Please keep your postage receipt as a proof that the package was sent. You are responsible for the return expenses. Any refunds will automatically be issued to the card used to make the original purchase. All items are covered by the Danish sale of goods. As a costumer you can complain about defects and deficiencies that arise within 24 months of the purchase. However, if the defect are due to negligent use, a lack of maintenance, or simply because of normal wear and tear your right to complain is renounced. A.O.A does not cover shipping fees in case of a complaint, we recommend you to send as a package with insurance and tracking number, as the items is your responsibility until they reach our studio.